Ahlan VIP Service in Cairo Governorate

🕗 opening times

comments 5

• en

  Dr. Ahmad Shawky

  :: 20 July 2017 23:16:10

  Very good service I always booking for my mother and my wife in this service.

• en

  Hafsa Gamal

  :: 18 December 2016 12:16:28

  Completely unprofessional service. I have used them several times, only a couple with success. Since they changed their name to Cairo Airport Passenger Services and launched a new website they give incorrect price quotations for online booking, don't respond by phone and have the rudest and most unprofessional online chat operators I have ever encountered. First time we used them we were told on arrival at the lounge that they wouldn't honour the booking because they were too busy, which is a poor excuse for a service which is booked at least 48 hours in advance. Eventually they relented and we had a fairly good experience except for the dash for the plane because they took so long to process our documents and take payment. I have been trying to book for the fifth time but they are asking me to pay for my child despite their terms and conditions stating that up to 2 children under 12 are free. Apparently they are updating the terms but have not made them public so in the meantime customers should accept whatever price the rude customer service operator deigns to give them, when they finally answer.

• 

  Amro Rashad

  :: 06 September 2016 01:48:39

  A terrible experience for the 2nd time. First time I was traveling. Their public relations representative took my passport and disappeared after seating me in the lounge. Thoroughly scared I went to his colleagues and described him to them, by the time he showed up I made it to my flight in a panic. Second time, I had extra weight, and flying out of Terminal 1. With no ATM machine nearby I had to walk to the arrival hall and back to get cash. That was fine. It was the utter rudeness, dismissiveness and insolence of their staff that was shocking. Bottom-line, a group of rude individuals working with absolutely no clear process and are not held accountable for their actions. Definitely an experience I will not repeat.

• 

  Gavin McGinty

  :: 22 November 2015 23:14:06

  Mixed experience with the VIP service - good on the way in, hopeless on the way out (so much so we left and just went the normal way through the main terminal). I get the sense that Cairo airport is no longer the nightmare it used to be, probably due to dramatically reduced visitor numbers, so not sure you get as much benefit from this service as you used to.

• 

  I.M.Shousha إسلام أبوشوشة

  :: 09 November 2015 09:46:57

  You'll definetly do the process much faster. Plus they bring your bags from outside terminal with big chances they are opened and searched. More than 1 hour wait and they always blame it on luggage. I'll never use it again. أبطأ خدمة مطارات في العالم.